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Monitor an Exchange 2010 Mailbox


Last updated July 1, 2012.

In short, you'll set your system to automatically forward (i.e. an auto-responder) emails back to the MailBox Tools system. Using this powerful method you can monitor one or more Exchange mailbox servers ensuring your entire organization's email system is running smoothly.

These instructions describe how to set up a monitoring for one Exchange mailbox. Repeat the steps for each mailbox server or mailbox store you have using a different email address on your end (for example,,, etc.).

There are several ways you can do this. We recommend the following method, as we've had excellent results with it.

Remember, the idea is to send the email all the way into a mailbox in your system and back out. This method is a true end-to-end test. If you were to use, for example, a hub transport rule parts of your email system would not be monitored (for example whether or not the mailbox store was mounted). By using an Email Down ALERT for a mailbox in each mailbox store or server you can truly monitor your entire Exchange infrastructure.

Step 1. Create a new Active Directory user and mailbox on each Exchange mailbox server you want to monitor on your system to receive emails from MailBox Tools (you can use an existing mailbox if needed, but we recommend a dedicated one). This is the email address MailBox Tools will send to.   Detailed Instructions

Step 2. Open each mailbox you want to monitor in Outlook, and create a SERVER-SIDE rule as follows (start by clicking Tools | Rules and Alerts):

This rule says: "If email is from, then forward it to and delete it."

IMPORTANT: Exchange 2010 will not forward an email to same email address it came from (SMTP envelope FROM). You must use (note the number 1) for Exchange 2010.

When creating this rule, just type the email address as shown below, does *not* have to be in your Global Address List.

That's it on your end. Now go to the MailBox Tools website and configure an Email Down ALERT for each mailbox you want to monitor.

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